A healthy working atmosphere is an integral part of providing quality security services, which is why we take our utmost care to form open and honest relationships with clients.

Since the inception of UGSS in 2009, our increasing standards of efficiency and professionalism have seen us grow in a wide variety of sectors in the corporate and retail markets. Our services include security guarding, care taking empty commercial and domestic properties, close protection, alarm and key holding security services.

We value performance, integrity, expertise and quality, and aim to provide you with the right person for all of your security needs.


UGSS Ltd is committed to ensuring that its business is conducted in all respects according to robust ethical, professional and legislative standards.

UGSS Ltd’s standards of business ethics are founded upon:

  • Consistent commitment to fair and reasonable business practices
  • Consistent commitment to transparent business practices
  • Respecting the confidentiality of all information provided to the company
  • Satisfying the requirements of the law and all prescriptive regulatory requirements
  • Commitment to accurate and honest reporting to stakeholders.

Supporting the standards of business ethics is essential for UGSS Ltd, which seeks to conduct its business in a socially responsible and accountable manner. Maintaining exemplary standards in all business operations is seen as fundamental in ensuring continued customer and consumer trust in the Company and brand


Universal Gurkha Security Services Limited (UGSS) recognise that we must incorporate our business values and operations to meet the expectations of our stakeholders.

They include customers, employees, regulators, suppliers, the community and the environment.

We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business.

We aim to demonstrate these responsibilities through our actions and within our corporate policies.
UGSS are a silver member of the Gurkha Welfare Trust Business Club.


The Company has a duty of care to protect employees from risks to their health and safety to this end the company has provided:

  • Good physical working conditions.
  • Health and safety standards that are rigorously maintained.
  • New starters are given sufficient training and receive particular attention during the initial period of their work.
  • The prevailing ethos is one of team work.


UGSS is committed to promoting equal opportunities for all, irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age. UGSS is committed to reflecting the diversity of the UK and to making its services accessible to all.


UGSS will promote awareness of the need to protect the environment, by implementing a policy to all its employees. UGSS will ensure that all company activities comply with all relevant environmental regulations. We will monitor this policy and match our progress to our statement of intent on protecting our environment.


The purpose of the Quality Management System is to ensure that the services provided to its customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs and has set quantifiable objectives with plans in place to ensure that they are reviewed year on year for improvement.

It is the policy of UGSS to maintain, on a continual basis, an effectively managed Quality Assurance programme, which will assure customers that the services supplied conform to the laid down procedures or disciplines of the company, and which will ensure that the customers’ needs and expectations are fully met.

The management of the company is firmly committed to the systems, procedures and controls included in this manual, and the total participation of all personnel is mandatory.
The Director is entrusted with the authority and responsibility for the control of the Quality Management System and to ensure that all legal and regulatory requirements are met such as Health & Safety at work and regulation to the Private Security Industry Act.
The Company Management representative cannot be over-ruled on matters of Quality and in case of differences of opinion on Quality matters, have the responsibility to refer such items to the Director or his representative for resolution.

One organisational objective is to ensure that all requirements of the documented management system that meets the requirements of ISO 9001 are performed in a managed methodical way. It is also ensured that the system is fully understood and implemented correctly throughout the company so we can continue to make continual improvement.

It is the intention of the Director that this policy along with all other policies will be reviewed on an annual basis at the management review meeting.

Signed Policies are available upon request.

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